Terms of Use
The following terms of purchase apply to the sale of hygiene and beauty products and other movable property (hereinafter referred to as the “products”) by L. Agency AB, Company reg. no.: 559294-6296.
These terms of purchase apply in all cases where Swedish or other applicable law does not prescribe terms that conflict with these terms of purchase.
The Company
L. Agency AB
Company reg. no.: 559294-6296
VAT: SE559294629601
Address:
Birger Jarlsgatan 53, 111 45 Stockholm
Sweden
General
lumiglow.se sells hygiene and beauty products online to private individuals in Sweden. To shop with us, you must be at least 18 years old and have a valid Swedish ID for parcel collection. If you are under 18, you need the consent of your legal guardian for your purchase, and your guardian must then help you collect the parcel.
Orders
Products are ordered through our website, lumiglow.se. If you have any questions about how to place an order, you are warmly welcome to contact us by email at kontakt@lumiglow.se
By completing your order, you agree to our terms of purchase and consent to your personal data being registered in our customer register. A purchase agreement is confirmed only when we have confirmed the order by sending an order confirmation to the email address you provided. In the event of errors such as an incorrect stated price, inventory discrepancies, delivery time, product information/images, etc., we reserve the right to correct these afterward. If you are not satisfied with our correction, you of course have the right to cancel your order at no cost.
Discount Codes can only be used once per purchase and cannot be combined with one another or with other compensation or replacement codes.
All prices on the website are stated in Swedish kronor including VAT. We reserve the right to change the prices of our products at any time.
Delivery and Shipping Costs
Free shipping on orders over SEK 500
Orders under SEK 500 are subject to a SEK 29 shipping fee
At Lumiglow, we cannot provide a delivery guarantee for goods that were not in stock when you placed your order or for goods that have left our warehouse. This means that the total delivery time before the item reaches you may be longer than stated as normal for the selected shipping method if the carrier itself causes a delay. This is of course extremely uncommon, as 96.53% of our deliveries arrive within 4–12 days according to our delivery statistics.
Payment Options
- Klarna Checkout
After identification and risk assessment, Klarna Checkout displays the payment options that may be offered to you. Whichever payment option you choose, Klarna or one of Klarna’s partners handles the payment transaction, while the actual purchase of the product or service is made directly from the store. Product- or service-specific questions should therefore be directed to the store.
The payment options currently available through Klarna Checkout may include invoice, account credit, card payment, or direct bank payment. Invoice is the default payment option. See https://checkout.klarna.com/legal/swe/sv-se/generic.html (link opens in a new window) for the complete terms for Klarna Checkout.
- Klarna Invoice
When you pay with Klarna Invoice, you can shop safely and easily. You never need to provide your card details, and you always pay after you have received your goods.
- Always receive the item before you pay
- Payment term — always 14 days
- You never need to provide card details
- Always a 14-day right of withdrawal in accordance with the Swedish Distance and Doorstep Sales Act*
- Download your invoices from klarna.se
- Option to pay in installments
If payment is not made, a reminder fee of SEK 50.00 and late-payment interest of 26.00% will be charged. A credit assessment is carried out at the time of purchase, which in some cases means that a credit report is obtained. You will then receive a copy of the credit report by post. Personal data is handled in accordance with applicable law. Klarna processes personal data for the purposes of customer analysis, identification, credit checks, and marketing. Personal identity numbers are used as customer numbers for customer-management purposes.
Does not apply to all goods and services, such as air travel, events, and custom-made goods.
- Klarna Account
The payment method for those who want to choose how much to pay each month. But Klarna Account is more than that. In addition to always receiving your goods before you pay, all your purchases are collected in one account. This also applies if you have shopped at several different stores using Klarna Account. That means one invoice, regardless of the number of purchases.
- Always receive the item before you pay
- Pay from SEK 50/month or 1/24 of the total amount
- You never need to provide card details
- All your purchases are collected in one account and on one invoice
- Shop now — pay at the end of the following month
- A statement fee of SEK 29, regardless of the number of purchases
- You can pay the full amount at any time
For a purchase of SEK 10,000 under Klarna Account’s standard terms, the setup fee is SEK 0. The applicable annual interest rate is 19.90%, corresponding to an effective interest rate of 29.22%. The total credit purchase price is SEK 11,458. There are 12 installment payments, each of SEK 955. The example assumes repayment over one year.
A credit assessment is carried out at the time of purchase, which in some cases means that a credit report is obtained. You will then receive a copy of the credit report by post.
Card Payment
Cards accepted on lumiglow.se are VISA and MasterCard. No additional fees apply. When paying, you enter the card number, the card’s expiration date, and the CVC code shown on the back of the card. lumiglow.se uses 3D Secure, a security standard developed by VISA and MasterCard. Payment is processed through Dibs, which is PCI certified and complies with international security standards. All information sent is encrypted, preventing unauthorized parties from accessing sensitive data relating to your card payment.
For convenient and secure handling of costs that may arise afterward (for example, optional additions you request later), your card details are stored for this purpose. We do not have access to the card details; they are handled entirely by PCI-certified Dibs. The total order amount is reserved on your account immediately, but the amount is not charged until the order is delivered.
Discount Codes
When you shop with us, you agree not to use or exploit discount codes or other forms of coupons that have come into your possession under circumstances other than through us, our own marketing, or marketing on our affiliate sites. You also agree not to exploit bugs or other errors on our website to your advantage.
Terms for Discount Codes
Newsletter signup & discount for leaving a review:
The discount code is received by following Lumiglow on Instagram and signing up for the Lumiglow newsletter. The discount code is unique and is sent to you by email after registration. The discount code can only be used on your first order at lumiglow.se. The discount code cannot be combined with other offers.
Sales/Offers
SALE prices apply while supplies last. Offers without a clearly stated end date apply while supplies last. Lumiglow reserves the right to sell out, which may result in split deliveries. During larger campaigns, our inventory levels may not update quickly enough; in such a case, Lumiglow has the right to cancel an order received after our inventory has been shown to be sold out.
We also reserve the right for products to sell out, for stock availability with our suppliers, and for any pricing errors that may occur. Occasionally, an item you ordered may not be in stock and will therefore be backordered. This may be because the item is out of stock or because delivery is delayed. In that case, an email will be sent to you within 1–3 days. Contact us if you want to cancel your backorder or if you have questions about delivery times.
Delivery Terms
See the delivery time stated in the information for each product. Delivery time for in-stock items is usually 4–10 business days. Some products may take slightly longer. For made-to-order items, 4–15 business days applies.
If the products you want to order have different delivery times and you want the items with the shorter delivery time first, you should place two separate orders to make processing easier. In the event of a delivery delay, you will be notified by email. We reserve the right for products to sell out and for any pricing errors on the website.
Please note: During larger campaigns and holidays, delivery times may be somewhat longer than normal. This is primarily due to high volumes with carriers and is not unique to our store.
Preliminary delivery times are stated on the website. For more precise delivery times for a specific product, please contact us by email at kontakt@lumiglow.se
According to our delivery statistics, 96.53% of our shipments are delivered within 4–10 business days.
We deliver orders with Budbee, DB Schenker, and UPS. We do not accept financial responsibility for delays caused by the shipping carrier.
In the event of a delivery delay, you have the right to cancel your purchase at no additional cost if delivery is delayed beyond the promised delivery time.
Delivery is made from our warehouse to the delivery address you provide. The product is delivered to a pickup point. Our suppliers reserve the right to choose the carrier for all deliveries. It is the buyer’s responsibility to ensure that the delivery address provided when placing the order is correct. It is also the buyer’s responsibility to be reachable in connection with delivery. The risk for the goods passes to the buyer upon receipt.
The buyer is responsible for inspecting the packaging together with the carrier and reporting any visible damage on the consignment note.
If you have placed an order and do not collect your shipment before it is returned to us (parcel approx. 14 days, letter 14 days), we will invoice you SEK 350 for our work in handling the goods.
If you wish to return an item, the right of return applies in accordance with the Swedish Consumer Agency’s general consumer-purchase rules. We offer a 30-day return period. See also our return instructions in the return policy.
Return Fee
We offer a 30-day return period.
Return cost: SEK 99
It is easy to make a return with us at Lumiglow. Send an email to kontakt@lumiglow.se and ask for a return label, and we will get back to you within 24 hours with a return shipping label. We charge SEK 99 for a return, and this will be deducted from the amount we are required to refund you.
A refund will be issued as soon as we have received and approved your return.
In the event of a dispute, we follow the decisions of the Swedish National Board for Consumer Disputes (ARN).
In the Event of Shipping Damage
The buyer is responsible for inspecting the packaging together with the carrier and reporting any visible damage on the consignment note.
In the Event of Delivery Obstacles
If delivery is prevented because you, as the customer, provided incorrect information about the delivery address or contact details such as an email address or mobile number for notifications, you will be charged a fee. Therefore, make sure to check that all information is correct before completing your purchase. The recipient must also be able to present identification when collecting the parcel.
If you schedule a delivery with one of our shipping carriers but are unable to receive the goods, you must notify the carrier as soon as possible so they can reschedule the delivery. If you do not notify them, or if they are otherwise prevented from completing the delivery (for example, if you do not answer when they ring the doorbell), you will be charged a fee for the delivery obstacle. The fee corresponds to the carrier’s applicable charge.
Claims
Private Individuals
A request to make a claim must be submitted to us within a reasonable time after the defect is discovered. If the warranty period has expired, it is the buyer’s responsibility to demonstrate that the defect already existed at the time of delivery. The Swedish Consumer Sales Act and other applicable laws provide you, as a customer, with important rights, including a three-year right to make claims regarding original defects in the goods.
For more information, see http://www.konsumentverket.se/
Businesses
A request to make a claim must be submitted to us within a reasonable time after the defect is discovered. If the warranty period has expired, it is the buyer’s responsibility to demonstrate that the defect already existed at the time of delivery.
The Swedish Sale of Goods Act and other applicable laws provide you, as a business customer, with certain rights, normally a two-year right to make claims regarding original defects in the goods.
In the event of a dispute, we follow the recommendations of the Swedish National Board for Consumer Disputes (ARN).
Force Majeure
If our performance of these terms of purchase or concluded agreements is made more difficult or prevented due to circumstances beyond our control that we could not reasonably have foreseen, we will be released from performing our obligations and from liability for damages and other consequences (so-called force majeure). Such unforeseeable events may include, for example, war, natural disasters, labor disputes, government decisions, failure of deliveries from subcontractors, or other cost-increasing circumstances and events beyond our control.
Reservation
We reserve the right to correct any errors in product information and image or video material on the website. We also cannot guarantee that product images and lifestyle images accurately reproduce a product’s exact appearance or characteristics.
Information About Black Friday, Cyber Monday, Singles Day, and Other Campaign Periods
Prices during Black Friday, Cyber Monday, Singles Day, and similar campaign periods apply only on those days. Normal terms regarding the right of withdrawal, claims, and warranties apply. Stated discounts have already been deducted. Due to increased volumes on these days, delivery times may be extended.
Processing of Personal Data
When you use the site and our services, we will process your personal data in accordance with our privacy policy.
In connection with your registration and/or order, you agree that we store and use your information in our business in order to fulfill and provide the service you can expect from us. Under the GDPR (General Data Protection Regulation), you have the right to receive the information we have registered about you. If you believe it is incorrect or irrelevant, you can request that it be corrected or deleted from our customer register. In that case, contact our customer service at kontakt@lumiglow.se. The information you provide about yourself is used only internally. We guarantee that no information about you will be sold or passed on to third parties. Lumiglow also uses information from the customer register to send information about our products. You can unsubscribe from the newsletter at any time by following the instructions in the newsletter.
Information About ODR, Applicable Law & Disputes
Our terms of purchase shall be interpreted and applied in accordance with Swedish law, except for such private international law provisions that result in the application of the law of another jurisdiction.
Complaints or comments regarding Lumiglow services or products should be submitted to our customer service.
If you are not satisfied with how we have handled your case, you are welcome to contact your local consumer adviser or the Swedish National Board for Consumer Disputes (ARN) via https://www.arn.se/konsument/, +46 85 08 860 00 or arn@arn.se. We always follow ARN’s recommendations.
If you have a complaint or problem with our services or products and cannot resolve the complaint or problem directly with us, you may also submit your complaint to the EU’s Online Dispute Resolution platform (the “ODR platform”). The ODR platform offers consumers within the EU an opportunity to try to resolve disputes concerning complaints about products purchased online without involving a court. By using the ODR platform, you as a consumer can find a body or forum for your complaint. Read more about the EU’s rules for consumer disputes and online dispute resolution (ODR) here. https://webgate.ec.europa.eu/odr/
Copyright
The content on https://lumiglow.se/ is protected under Swedish copyright law (§ 49 URL).
